1. Eligibility: We accept returns and exchanges for eligible items within 10 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Procedure: To initiate a return or exchange, please contact our customer service team at return@antrumopus.com to obtain a Return Authorization (RA) number. Returns or exchanges without an RA number will not be accepted.

3. Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping method and obtaining a shipping receipt for your records.

4. Processing Time: Once we receive your return, please allow 10 business days for processing. Refunds will be issued to the original payment method, while exchanges will be processed promptly, subject to availability.

5. Exclusions: Certain items, such as personalized or clearance items, may not be eligible for return or exchange. Please refer to our website or contact customer service for specific eligibility criteria.

Please note that this is a simplified version of a return and exchange policy. Ensure to provide comprehensive information on your website to address any potential customer inquiries.